Refund & Cancellation Policy
Important: Being a fresh fruits and vegetables delivery service, we have specific timelines for refunds and cancellations to ensure quality and freshness.
Quick Navigation
Cancellation Policy
Order Cancellation Process
Due to the perishable nature of fresh fruits and vegetables, order cancellations require direct communication with our customer support team.
Important Notice
Cancellations cannot be processed through the app automatically. You must contact our customer support team to discuss cancellation options.
Contact Customer Support
Call us at +91-8955742065 to discuss cancellation
Personalized Assistance
Our team will assess your situation and provide appropriate solutions
Mutual Agreement
Cancellation terms are decided based on order stage and mutual agreement
Cancellation Scenarios
Before Packing
Full cancellation possible with minimal or no charges
During Packing/Delivery
Partial cancellation/refund based on individual assessment
After Delivery
Refund possible only for quality issues (within 30 minutes of delivery)
Refund Policy
CRITICAL TIMELINE: 30-Minute Window
Due to the short shelf life of fresh fruits and vegetables, all refund requests must be initiated within 30 minutes of delivery. After this period, refunds cannot be processed as we cannot resell perishable items.
Full Refunds (Within 30 Minutes)
- Rotten or damaged fruits/vegetables
- Wrong items delivered
- Significantly underweight produce
- Missing items from your order
- Severe quality issues
Partial Refunds (Within 30 Minutes)
- Minor quality issues
- Slightly underweight items
- Partial quantity issues
- Cosmetic defects (bruises, spots)
Refund Processing Time
Freshness & Quality Guarantee
Our Freshness Promise
At Taazi Basket, we deliver farm-fresh fruits and vegetables directly to your doorstep. However, being natural products, freshness can vary and must be reported immediately.
Farm Fresh
Harvested within 24 hours
Weight Guarantee
Exact weight as ordered
Quality Checked
Hand-picked & inspected
30-Minute Quality Check Process
Immediate Inspection
Check all items immediately upon delivery
Document Evidence
Take clear photos of any issues
Contact Support
Call +91-8955742065 within 30 minutes
Step-by-Step Refund Process
Inspect Immediately
Check quality within 5 minutes of delivery
Document Issues
Take clear photos with timestamp
Contact Support
Call +91-8955742065 within 30 minutes
Get Resolution
Refund processed immediately upon verification
Important Exceptions
Cut Fruits & Prepared Items
For hygiene and safety reasons, cut fruits, fruit salads, and prepared vegetable mixes cannot be returned or refunded unless there's visible contamination at delivery time.
Seasonal Produce
Seasonal fruits and vegetables may have natural variations in appearance, size, and color. These are not considered quality issues unless affecting edibility.
Customer Responsibility
Once the 30-minute window has passed, we cannot process refunds as perishable items cannot be resold. Please inspect your order promptly upon delivery.
Need Immediate Assistance?
For cancellations and refunds, contact us directly
Call Us
+91-8955742065
7 AM - 10 PM Daily
Email Us
support@taazibasket.in
Response within 1 hour
+91-8955742065
Instant messaging
Remember: All refund requests must be made within 30 minutes of delivery. For cancellations, contact us directly as automated cancellation is not available.
Frequently Asked Questions
Refund Window Reminder
Clock starts ticking the moment your order is delivered!
You have only 30 minutes to report any issues and request a refund.